Refund policy

Please inspect your Bayou Blaze order when you receive it.

Damaged, leaking, incorrect, or missing products

If a bottle is damaged or leaking, its safety seal is broken, or your order contains an incorrect or missing product, contact us within 14 days of pickup or local delivery. Include your order number, a description of the issue, and clear photos when applicable. After reviewing the issue, we will provide an appropriate replacement or refund. Replacements are subject to availability. Do not consume a product if the bottle, cap, or safety seal appears damaged or compromised.

Opened or used products

Because our sauces are food products, we cannot accept returns of opened or used bottles unless the product is defective or there is a verified quality or safety concern. Taste and heat-level preferences are not product defects.

Cancellations

Contact us as soon as possible if you need to cancel. We will try to accommodate the request, but an order cannot always be canceled after it has been prepared for pickup or scheduled for delivery.

Refunds

Approved refunds are issued to the original Shopify payment method. The time needed for the refund to appear depends on the customer’s bank or card provider.

Contact

Use the contact form on our website for return, replacement, cancellation, and refund requests.

Bayou Blaze LLC
PO Box 112
Cut Off, LA 70345